2. Download OpenTelnet to your pc: run it on pc and input the ip of the camera and then click on Open Telnet
3. Download ResetACTool to your pc, run the reset tool on pc
you will get 2 safety codes: send to us
we will send you the password after we get your safety code
enter the ip of the ipc to the device ip,
then tick the box of IPC and click on Reset Config.