How to Fix a Blacklisted IP Address on Techage Cameras
Important Notice
This guide applies only to Techage cameras used with the XMEye and iCSee app series.
If your camera is connected to a different platform, NVR system, or third-party app, the steps below may not apply.
For best results, please make sure you are using the official XMEye or iCSee mobile apps.
What Does “IP Address Is Blacklisted” Mean?
When you see the message “IP address is blacklisted”, it means the camera has temporarily blocked access from your current IP address.
This is a security protection mechanism, designed to prevent:
- Unauthorized access
- Password brute-force attempts
- Suspicious network behavior
It does not mean the camera is damaged or defective.
Common Reasons Why the IP Gets Blacklisted
1.Multiple Incorrect Login Attempts
Repeatedly entering the wrong username or password—especially in a short time—can trigger IP blocking.
This often happens when:
- Passwords are saved incorrectly
- Multiple devices try to log in at the same time
2. Using VPN or Changing Networks Frequently
If you access the camera while using:
- A VPN
- Mobile data switching between networks
- Public or unstable Wi-Fi
The camera may detect this as abnormal access.
3. Third-Party Software or Tools
ONVIF tools, RTSP scanners, or browser plugins may send repeated requests, which can also result in the IP being blacklisted.
4.Incorrect IP Whitelist / Blacklist Settings
Some users, for security reasons, want only their own computer to have access to the camera.
During IP access control configuration, the IP address may be accidentally added to the blacklist instead of the whitelist, which immediately blocks access.
This often happens when:
- IP whitelist and blacklist settings are misunderstood
- The user’s current IP address changes after configuration
- Network rules are applied without testing access first
How to Fix a Blacklisted IP on Techage Cameras
Important:
This method applies only to Techage cameras using firmware libraries submitted after July 12, 2022.
Devices with earlier firmware may not support this solution.
To resolve a blacklisted IP issue, please follow the steps below carefully.
Step 1: Download and Install Device Manager
First, download and install the Device Manager software on your computer.
Make sure:
- The camera and the computer are connected to the same router
- The camera appears in the Device Manager device list
Step 2: Modify Network Parameters (Temporary Ports)
In Device Manager, select the camera and change the network settings as follows:
- HTTP Port: 29781
- TCP Port: 29782
Modify the camera IP address (any valid unused IP within the same network)
After making these changes, click “Modify Network Parameters” to save the settings.
The camera will restart automatically.
Step 3: Restore Default Ports
After the device reboots, repeat the process in Device Manager:
- Change the HTTP Port back to 80
- Change the TCP Port back to 34567
- Click “Modify Network Parameters” again to save.
Once completed, the IP blacklist issue should be resolved.
Notes
- Do not skip any steps or change the order
- Ensure the network connection remains stable during the process
- This method does not erase device data or settings
If the device does not appear in Device Manager or the issue persists, please contact Techage Support for further assistance.
How to Prevent IP Blacklisting in the Future
- Avoid repeated login attempts
- Make sure your password is correct before retrying
- Do not use VPN when accessing the camera
- Use only official apps: XMEye or iCSee
- Keep the camera firmware updated
These steps significantly reduce the chance of IP blocking.
Final Thoughts
The “IP address is blacklisted” message is a common security feature and is usually easy to resolve.
By following the steps above and using the correct app, most users can restore access quickly and safely.
