PRODUCT FAQ & KNOWLEDGE

  1.   What to do when my wifi IP camera with weak signal?
  2.   What to Do when My Camera Shows Pink/Purple Picture?
  3.   Why i can not search camera successfully when the indicator on POE port is on?
  4.   What should I do if the indoor screen is very dark?
  5.   What to do when you can not connect camera successfully?
  6.   Why My Camera Works only with Wired Network Cable?
  7.   What to do if SD card can't be recognized?
  8.   How to Get Alarm Notifications by iCsee APP?
  9.   How to Sync Local Time when i only have POE Camera?
  10.   How to Change IP of POE IP Camera?
  11.   Why i Can not View HD Video on My Phone App?
  12.   How to Set Email Alert when i only have POE Camera?
  13.   How to Reset Wifi IP Camera?
  14.   Why One of Camera with Weak or No Signal?
  15.   Why i can not visit my NVR on phone APP when i connect NVR to internet?
  16.   Why One of Camera Can not Show Video successfully?
  17.   Why My Camera Black off after Working for a While?
  18.   What to do when system freezes or delays?
  19.   What to do when monitor does not display video?
  20.   Why i can not visit my NVR on phone APP when i connect NVR to internet?
  21.   What to do when the picture of dome camera not clear in the night?
  22.   Why My Camera Does Not Work?
  23.   What to Do when My Camera Shows Pink/Purple Picture?
  24.   Why My NVR Pops out Upgrade mode?
  25.   Why My Video Shows Black and White in Daytime and picture flipped??
  26.   How to upgrade POE NVR?
  27.   Why are cameras often offline by showing NoConfig??
  28.   How to set email alerts and notifications on APP?
  29.   Why i can not get motion detection notifications when i open human detection?
  30.   How to Play the H.265 Video of your camera on PC ?
  31.   Why i can only choose one or two cameras when view record video?
  32.   What to do when monitor does not display video?
  33.   How to play the Audio and do video talk on WiFi NVR Camera System ?
  34.   What to do when you forget your password for POE NVR?
  35.   How to reset password for POE NVR ?
  36.   Video Backup
  37.   How to Expand your POE NVR channels?
  38.   How to install the activeX control?
  39.   HDD not found / HDD information and format it
  40.   How to solve the problem of IPC disconnect / Authentication failed?
  41.   APP wrong password and change NVR password
  42.   Video Playback
  43.   How to view video through EseeCloud APP without a monitor connected?
  44.   How to upgrade the Wireless IP cameras in the Wireless Camera Kit ?
  45.   How to upgrade the NVR system?
  46.   DVR setting
  47.   How to view from Website? www.xmeye.net
  48.   My camera is Audio supportive but I cannot hear audio?
  49.   How to set Email Alerts?
  50.   What to do when the image is flipped?
  51.   What to do when NVR is stuck where the system is initializing? Or with colorful strips.
  52.   How to set Motion Detection Record on NVR?
  53.   How to Record from Website/CMS and Playback Videos
  54.   How to add your device to mobile app and remote view?
  55.   How to Backup Videos from NVR using USB?
  56.   How to download and enable the plugin when viewing on IE explorer?
  57.   How to reset POE IP camera
  58.   How to Reset POE NVR?
  59.   Download CMS and Add Device to CMS.
  60.   How to Turn on/off IR Cut-PoE Camera
  61.   How to Find NVR Version Info?
  62.   How to find POE/IP camera's Version Information?
  63.   What is default user name and password for camera Kit?
  64.   How long will 1-4 tb hard drive record continuously for 4CH 720P/1080P?
  65.   What to do if hard disk drive can't be recognized?
  66.   How to install/uninstall a hard drive?
  67.   How the make the NVR online? Cannot view when being outside?
  68.   Requirements for surveillance hard drive
  69.   What to do when the NVR is stuck where the system's initializing?
  70.   How to view from Website?
  71.   How to view remotely from PC?
  72.   How to Add Device to App (Mobile) and View Remotely?
  73.   My camera is Audio supportive but I cannot hear audio?
  74.   How to set record and motion detection recording?
  75.   How to add a new camera to NVR By matching code?
  76.   What to do when camera shows Offline?
  77.   What to do when NVR is always beeping?
  78.   What languages are supported for Wifi NVR and how to change language?
  79.   What to do when camera signal is weak?
  80.   What to do when you forget your password for NVR?
  81.   How to reset Wifi camera and restore NVR to factory setting?
  82.   How to find version of Wifi NVR and camera?
  83.   How to install/uninstall a sd card and find the reset button?
  84.   How to Connect the Camera and Make it Work?